Privacy Policy

At Luna Lounge, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit or make a purchase from our website.

By using our website, you agree to the terms of this policy.

1. Information We Collect

When you interact with Luna Lounge, we may collect the following personal information:

  • Identity Data: Full name, contact details, billing/shipping address

  • Payment Information: Card or payment details (processed securely via third-party payment gateways; we do not store card information)

  • Account Information: Login credentials if you create an account

  • Order Details: Products purchased, order history

  • Technical Data: IP address, browser type, device data, and usage behavior via cookies

2. How We Use Your Information

We collect and use your personal information to:

  • Fulfill and deliver your orders

  • Communicate order updates and respond to inquiries

  • Improve website functionality and user experience

  • Process payments securely

  • Send promotional offers (only if you opt in)

  • Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who help us operate our business, such as:

  • Payment processors (e.g. Paystack, Yoco)

  • Courier and logistics companies

  • Email and marketing service providers

  • IT and web development partners

All service providers are contractually obligated to handle your data securely and in accordance with applicable laws.

4. Data Storage & Protection

Your data is stored on secure servers and protected by encryption, access controls, and monitoring systems. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

If you create an account, your data will remain stored until you delete your account or request removal.

5. Your Rights

You have the right to:

  • Request access to your personal data

  • Correct inaccurate or outdated information

  • Request deletion of your data (subject to legal exceptions)

  • Withdraw consent for direct marketing at any time

To exercise any of these rights, contact us at support@lunalounge.co.za.

6. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website, such as remembering your preferences or analyzing traffic patterns.

You can control cookie preferences via your browser settings.

7. Third-Party Links

Our website may contain links to external sites. Luna Lounge is not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before sharing any information.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The latest version will always be available on our website, with the effective date clearly noted.

9. Contact Us

If you have questions, concerns, or requests regarding this policy or your data, please contact us at:

📧 support@lunalounge.co.za
📍 Business Hours: Monday – Friday, 09:00 to 17:00

Effective Date: 01 July 2025

Thank you for trusting Luna Lounge. Your privacy is our priority.